Already benefitting from the expertise and cost-savings enabled by Rimini Support™ for its Oracle systems including Oracle Database, Oracle Technology and Hyperion, Suntory selected Rimini Street’s professional services team to develop its new customer engagement platform built on top of its Oracle systems.

“The advantage of engaging with Rimini Street on multiple services is that they have deep knowledge of our systems, and know how to maximize their potential,” said Takuro Yamashita, assistant manager at Suntory Systems Technology, the IT department for Suntory Group. “With the great history of success on the support side of the relationship, we were confident they would be able to help us launch this strategic project without adding unnecessary cost or delay to the project – and Rimini Street delivered brilliantly."

From Support to Strategy, Suntory Taps Rimini Street as its Preferred, Proven Partner

In 2021, Suntory made the strategic business decision to switch all maintenance of its Oracle products from vendor support to Rimini Street, achieving significant cost savings of 50% with the move. With the quality care and technical knowledge of Rimini Street’s engineering team, Suntory was able to further gain efficiencies, moving its IT team from working on keeping the systems running to focusing on higher value projects.

With expanding interest and investment into the health industry, Suntory is fast developing innovations to help champion citizen wellness, one of which is Comado, a gamified, points-based mobile application for members of Suntory Wellness. To bring this vision to life, Suntory needed multiple environments, Oracle database expertise, and seamless execution.

“We had already committed our IT team to priority projects and didn’t have the in-house bandwidth to start this important initiative. At the time, several strategic application developments were being launched, and expanding the development environments of existing systems for integration was essential to realize them. And we were requested by the board to launch this within 4 months, creating a difficult position for us,” said Yamashita. “So, we consulted with Rimini Street from the beginning, not just for their technical knowledge, but to help us with the talent resources needed to take this project to the finish line, on time.”

Rimini Street quickly brought together the engineering and professional services teams for the project, providing guidance and a transparent plan of how they would create new development and QA environments while maintaining a stable, scalable Oracle platform.

“Most consulting firms tell you their timeframe. Rimini Street asked us for ours,” said Yamashita. “The project had to be carried out under extremely difficult conditions, but they worked closely with us to ensure our needs were met at every step, enabling us to meet our launch deadline without compromising quality or requiring us to buy more products.”

“Suntory was experiencing a situation that we often find with our clients: the need to compete fast and flawlessly with stretched resources,” said Yusuf Abdul-Rehman, group vice president of Rimini Consult. “Many of the consulting service providers often offer a narrow scope of solutions or are focused on selling additional services, which take customers down paths that require more investment than necessary to achieve business results. Rimini Consult takes a holistic approach to meeting client needs by ‘doing the right work, at the right price, to achieve maximum client results.’”

Through the bespoke project engagement, Suntory not only achieved a successful launch but also advanced its position in the growing wellness market. Yamashita advised, “If you have projects you want taken care of, we happily recommend you discuss them with the professionals at Rimini Street.”

Learn more about the benefits Suntory gained by choosing a powerful combination of support and consulting services from one proven partner here.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

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Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “anticipate,” “assume,” “believe,” “continue,” “could,” “currently,” “estimate,” “expect,” “forecast,” “future,” “intend,” “may,” “might,” “outlook,” “plan,” “possible,” “goal,” “potential,” “predict,” “project,” “seem,” “seek,” “should,” “will,” “would” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. 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These risks and uncertainties include, but are not limited to, litigation, agreements and Court orders involving Oracle, the wind down of support services for Oracle’s PeopleSoft software products and the impact on future period revenue and costs incurred related to these efforts; changes in the business environment in which Rimini Street operates, including the impact of macro-economic trends, geopolitical tensions and changes in foreign exchange rates, as well as general financial, economic, regulatory and political conditions affecting the industry in which we operate and the industries in which our clients operate; the evolution of the enterprise software management and support landscape and our ability to attract and retain clients and further penetrate our client base; significant competition in the software support services industry and our intentions with respect to our pricing model; customer adoption of our expanded portfolio of products and services and products and services we expect to introduce; our expectations regarding new product offerings, partnerships and alliance programs, including but not limited to our partnership with ServiceNow; our ability to grow our revenue and accurately forecast revenue, along with the results of any efforts to manage costs to align with revenue expectations and expansion of our offerings; the expected impact of reductions in our workforce during the last and current fiscal year and associated reorganization costs; estimates of our total addressable market and expectations of client savings relative to use of other providers; variability of timing in our sales cycle; risks relating to retention rates, including our ability to accurately predict retention rates; the loss of one or more members of our management team; our ability to attract and retain additional qualified personnel; our business plan and ability to grow in the future and our ability to achieve and maintain profitability; the volatility of our stock price; our need and ability to raise equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; risks associated with global operations; our ability to prevent unauthorized access to our information technology systems and other cybersecurity threats; any deficiencies associated with generative artificial intelligence (AI) technologies potentially used by us or by our third-party vendors and service providers; our ability to protect the confidential information of our employees and clients and to comply with privacy regulations; our ability to maintain an effective system of internal control over financial reporting; our ability to maintain, protect and enhance our brand and intellectual property; changes in laws and regulations, including changes in tax laws or unfavorable outcomes of tax positions we take; tariff costs (including tariff relief or the ability to mitigate tariffs, in light of new or increased tariffs imposed by the United States government and the potential for retaliatory trade measures by affected countries); a failure by us to establish adequate tax reserves; adverse developments in and costs associated with defending pending litigation or any new litigation; our ability to realize benefits from our net operating losses; any negative impact of environmental, social and governance matters on our reputation or business and the exposure of our business to additional costs or risks from our reporting on such matters; our ability to maintain our good standing with the United States government and international governments and capture new contracts with governmental entities; our credit facility’s ongoing debt service obligations and financial and operational covenants on our business and related interest rate risk; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; the amount and timing of repurchases, if any, under our stock repurchase program and our ability to enhance stockholder value through such program; uncertainty as to the long-term value of Rimini Street’s equity securities; catastrophic events that disrupt our business or that of our clients; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on July 31, 2025, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the U.S. Securities and Exchange Commission. 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Janet Ravin
VP, Global Communications
Rimini Street, Inc.
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